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Emsdale, Ontario, Canada • North of Huntsville, Muskoka • West of Algonquin Park

Check-In, Check-Out, and Use of Property

Arrival And Check-in between 3:00 pm and 10:00 pm

If you anticipate arriving later than 10:00 pm, please contact us in advance to see if a late arrival is possible.

Departure and Check-out by 11:00 am.

Guests may use the property between 3:00 pm on the arrival date and 11:00 am on the departure date. Additional charges may apply for early arrivals or late departures. If you have leisure time available outside of these hours, ask us for suggestions for activities around the region to enjoy on your way here or on your way home (or consider adding another night!).

The property, including guest rooms and guest facilities, is for the use of registered guests only. Guests of guests are not permitted.

Reservations and Payment

Reservations may be made by phone or online here. Your Visa or Mastercard card number will hold your reservation and will be used to pay for any Cancellation Fee if necessary. Payment for your stay is accepted at check-in via Credit Card or Cash. For contactless transactions, payment can be made by etransfer prior to arrival date (ask for details).

Gift Certificates and other Third-Party Payments can be paid at time of booking/purchase via etransfer only.

All rates on this website are in Canadian dollars and do not include applicable taxes. Posted rates are subject to change at any time without notice. Room and package rates are guaranteed at time of confirmed reservation.

Taxes

Harmonized Sales Tax (HST), currently 13%, is added to all prices. That’s it. There are no other taxes, municipal levies, accommodation taxes, destination marketing fees, resort fees, cleaning fees, housekeeping fees, gratuities or service charges.

Cancellations

Standard Cancellation Policy: If canceling with 7 days notice or more, an administrative fee of $25 per room is charged. If canceling with less than 7 days notice, 50% of the booking amount is charged. For same-day cancellations or no-shows, 100% of the first night is charged plus 50% of the remainder of the booking.

For Group / Exclusive Use Bookings: If canceling with 21 days notice or more, an administrative fee of $25 is charged for each cancelled room. If canceling with less than 21 days notice, 50% of the booking amount is charged for each cancelled room. If canceling with 3 days notice or less, 100% of the booking amount is charged for each cancelled room. If canceling a portion of the rooms, the remaining rooms will not receive special Group / Exclusive Use pricing and will not have exclusive use of the property. “Exclusive Use” bookings effectively reserve all 4 rooms of the Coach House, regardless of how many rooms are occupied, and are therefore treated like Group Bookings.

What if We have to Cancel Your Stay? Should we have to cancel your reservation due to public health restrictions or other emergencies, we will inform you as soon as possible and of course there will be no charge. We will do our best to suggest alternative places to stay if appropriate.

Minimum Stays, Room Choice

Two-night minimum stays are in effect most dates. Three-night minimum stays are in effect during long weekends and holidays. One-night stays may be available from time to time during the quiet seasons, however with one-night stays we may assign guests to any available room without advance notice. For two-night or longer stays, we may interchange the Green and Carriage rooms (similar layout, location and bathroom amenities) without notice to work around multiple bookings.

Occupancy, Children/Babies, Extra Guests

Each room can accommodate a maximum of two people. The inn is not suitable for infants or children. Guests of guests are not permitted.

Smoking, Alcohol, Cannabis, and Candles/Incense

Smoking/vaping is not allowed indoors, near buildings, nor on most of the property.

Smoking/vaping of any substance is permitted in the Parking Lot only (ashtrays/receptacles can be provided; do not discard butts on the ground). Guests failing to respect this policy will be charged a $250 cleaning fee and may be required to leave without refund.

Do not store consumable cannabis products in the Coop or common areas. Do not store or use aromatic cannabis in your room. Cleaning fees to de-odorize your room from the smell of smoke/vapor or cannabis may apply.

Candles and Incense: Use of candles is not permitted in guest bedrooms or bathrooms. Please enjoy candles responsibly in the Coop guest lounge or outdoor seating areas. Due to sensitivities to fragrances, the use of incense is not permitted inside any buildings on the property.

Parking and Walkways

Parking is free and we have enough space in our parking lot for at least one vehicle per guest room. If you’re towing a trailer, please ask in advance if we can accommodate you.

The walkway from the parking lot to the inn is up a small hill; the walkway from the guest rooms to the guest lounge is over uneven ground. The parking lot and walkways are not paved.

Power Outages

As we are located in the country, power outages can occur more often than they do in urban areas, typically a few times a year. When an outage occurs, we have a backup generator to provide limited power needs from morning until late evening. During these times we ask guests to use electricity responsibly and hot water sparingly, turning off lights and electronics when not in use and keeping showers brief. The generator does NOT run overnight, which means there is NO electricity or running water from approximately 10:30 pm to 7:30 am during a power outage.

Wifi

Our wifi is good for checking email and social feeds, however it is not suitable for streaming. Where we are located, fast reliable unlimited wifi service is not available. We do provide free wifi to guests but it is slower than in the city, there is limited bandwidth, and because it is wireless (cellular) service, it can be affected by the weather and the amount of users. We hope you can unplug from digital devices while you’re here, but if you’re planning on significant screen time please plan ahead and pre-download your content or use your own data for streaming.

Pets

We do not take guest pets of any kind. Please ask about local kennels and doggy “summer camp” so your pooch can have a holiday while you’re away too. Note, we may have a dog of our own on the property.

Email

We are not responsible for unread email communications. We use email to provide important information before and during your stay. If you use a gmail account, our emails may be sent to your spam folder repeatedly. To avoid this, add info@ferngleninn.com to your Safe Sender list or Add to Contacts or create a filter rule. Find helpful instructions here: www.whitelist.guide/gmail

We are real people and will not spam you or share your email address with third parties.

 

 

Privacy Policy

Fern Glen Inn Bed & Breakfast recognizes the importance of maintaining the security of personal information which may be collected about our guests, prospective guests, and visitors to our website.

Any information collected will be for the purpose of: communicating with guests or potential guests; ensuring a guest’s stay with us will be as enjoyable as possible; billing and sales; and/or to better understand our general market in order to best meet their needs.

No information will be disclosed to a third party without consent, unless we are required to do so by operation of law or in connection with legal proceedings. We will take all reasonable steps to keep personal information secure against unauthorized access.

We reserve the right to amend our Privacy Policy and will provide notice of changes by posting it on our website at the earliest opportunity.

If you have any questions regarding our Privacy Policy or the collection and use of your personal information, or if you wish to have your personal information deleted, please contact Fern Glen Inn Bed & Breakfast by telephone or email. Any person making such a request will be required to provide identification sufficient to prevent accidental, unauthorized access or disclosure of personal information.